Shipping policy

Where we ship

We currently ship to the United States, Canada and Australia.

Shipping rates

Free Standard Shipping on all our organization and lighting products.
For a small number of items, a standard shipping fee may apply. The final shipping cost is always shown at checkout before you pay.

Processing and delivery times

Order processing: 1–3 business days.
Delivery: usually 5–12 business days after dispatch. Items shipped from our US warehouse typically arrive in 2–5 business days.

Our products are shipped from our fulfillment partners' warehouses, so items from one order may arrive in separate packages. Delivery times are estimates and can be longer during holidays, peak seasons or due to carrier and customs delays.

Order tracking

As soon as your order ships, you will receive an email with a tracking number. Tracking may take 2–4 days to show updates after dispatch.

Customs, duties and taxes

For orders shipped across borders, local import duties or taxes may apply depending on your country's rules. Any such charges are the responsibility of the customer.

Lost or delayed packages

If your order has not arrived within 25 business days of dispatch, or tracking shows it as delivered but you have not received it, please contact us. We will work with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order.