Shipping policy

Where we ship

We currently ship to the United States and Canada.

Shipping rates

Free Standard Shipping on orders of $35 or more.
Orders under $35: flat $4.95 Standard Shipping.

The final shipping cost is always shown at checkout before you pay.

Processing and delivery times

Order processing: 1-3 business days.
Delivery: usually 7-15 business days after dispatch. Some items ship from a US warehouse and may arrive sooner.

Our products are shipped from our fulfillment partners' warehouses, so items from one order may arrive in separate packages. Delivery times are estimates and can be longer during holidays, peak seasons or due to carrier and customs delays.

Order tracking

As soon as your order ships, you will receive an email with a tracking number. Tracking may take 2-7 days to show updates after dispatch. You can follow your parcel anytime on our Track Your Order page or in your account.

Customs, duties and taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Lost or delayed packages

If your order has not arrived within 25 business days of dispatch, or tracking shows it as delivered but you have not received it, please contact us. We will work with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order.